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Privacy

This Privacy Policy applies to the UK.
The Privacy Policy below governs your Scot Woodfuels Ltd account and any information you provide on this site.
Overview 
In order to operate the Scot Woodfuels Ltd service and to reduce the risk of fraud, Scot Woodfuels Ltd trading as Reservoir Logs ("Scot Woodfuels Ltd" or "we"), the data controller, must ask you to provide us information about yourself and your credit or debit card and/or bank account. By consenting to, and agreeing the terms of, the Privacy Policy, you also expressly consent and agree to us processing your data in the manner set out in the Privacy Policy. This Privacy Policy describes the information we collect and how we use that information. Scot Woodfuels Ltd takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, in order for us to offer our services to our users; to enhance the quality of its service from time to time; and to protect the interests of our users, we will in limited circumstances and as further described in more detail throughout this policy, share some of your information with third parties under strict restrictions. It is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on the Scot Woodfuels Ltd website.
By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy. This Privacy Policy is incorporated into and subject to the terms of the Scot Woodfuels Ltd User Agreement.
If you disagree with the terms of Privacy Policy, please do not register for nor use the Scot Woodfuels Ltd service.
Information We Collect 
To open a Scot Woodfuels Ltd account, you must provide your name, address, phone number, and email address. In order to make certain payments through Scot Woodfuels Ltd, you must provide credit card, debit card or bank account information.  Financial information is not stored by Scot Woodfuels Ltd. 
Information About You From Third Parties 
In order to protect all our customers against potential fraud, we verify the information you provide with bank processors listed in the table under the section "Disclosure to Third Parties Other than Scot Woodfuels Ltd Customers" below. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you register a credit card or debit card with Scot Woodfuels Ltd, we will use card authorisation and fraud screening services to verify that your card information and address match the information that you supplied to Scot Woodfuels Ltd, and that the card has not been reported as lost or stolen.
Customer Service Correspondence 
If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Scot Woodfuels Ltd to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
Questionnaires, Surveys and Profile Data 
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
Our Use and Disclosure of Information 
Internal Uses 
We collect, store and process your personal information (non financial) on our server located in the UK and operated by our parent company, Scot Woodfuels Ltd. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to: provide the services and customer support you request, resolve disputes, collect fees, and troubleshoot problems, prevent potentially prohibited or illegal activities, and enforce our User Agreement, customise, measure, and improve our services and the content and layout of our website, tell you about targeted marketing, service updates, and promotional offers, compare information for accuracy, and verify it with third parties.
Disclosure to Third Parties Other Than Scot Woodfuels Ltd Customers 
Scot Woodfuels Ltd will not sell or rent any of your personally identifiable information to third parties, and will only disclose this information in the limited circumstances and for the purposes described in this policy. Payment processors, Financial Products their products, services and communications (not acting as a sub-contractor of Scot Woodfuels Ltd) All account information Agencies.
We communicate with users on a regular basis via email to provide requested services, and we also communicate by phone to resolve customer complaints or claims made by users via Scot Woodfuels Ltd, respond to requests for customer service, inform you if we believe your account or any of your transactions have been used for an illegitimate purpose, confirm information concerning your identity, business or account activity, carry out collection activities, conduct customer surveys or investigate suspicious transactions. We use your email or physical address to confirm your opening of a Scot Woodfuels Ltd account, to send you notice of payments that you send or receive through Scot Woodfuels Ltd, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.
We also use your email address to send you other types of communications that you can control, including the Scot Woodfuels Ltd periodical newsletter, customer surveys and notice of special third-party promotions. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time thereafter, by sending us an email stating that you no longer wish to receive these communications.
In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
Your Use of Information and Our Services 
Scot Woodfuels Ltd does not tolerate spam. We strictly enforce our Anti-Spam Policy. To report Scot Woodfuels Ltd-related spam to Scot Woodfuels Ltd, please  contact us at spamnotice@reservoirlogs.co.uk.
Information Security 
Scot Woodfuels Ltd is committed to handling your customer information with high standards of information security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfil their job responsibilities.
The security of your Scot Woodfuels Ltd account also relies on your protection of your Scot Woodfuels Ltd password. You may not share your Scot Woodfuels Ltd password with anyone. Scot Woodfuels Ltd representatives will never ask you for your password, so any email or other communication requesting your password should be treated as unauthorised and suspicious and forwarded to spoof@scotwoodfuels .com. If you do share your Scot Woodfuels Ltd password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account at and changing your Profile settings, and also contact us right away as described below.
Accessing and Changing Your Information 
You can also close your account through the Scot Woodfuels Ltd website. If you close your Scot Woodfuels Ltd account, we will mark your account in our database as "Closed," but will keep your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.
Accountability 
Our privacy office is responsible for ensuring that our day-to-day procedures comply with this Privacy Policy. If you want to exercise your right to access your information or have any questions about this privacy statement, Scot Woodfuels Ltd's information practices, or your dealings with Scot Woodfuels Ltd, you can contact us by by calling the customer service number located on our website, or by writing to us at Scot Woodfuels Ltd, Unit 5, Greendykes Industrial Estate, Broxburn, EH52 6PG

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