Privacy Policy for reservoir logs Franchise Ltd
Effective Date: 13 July 2025
Registered Office & Trading Address: Suite 2/3, 48 West George Street, Glasgow, G2 1BP, Scotland, United Kingdom
Company Number: SC744880
Contact: Please use the Contact Page
1. Overview
Reservoir Logs Franchise Ltd ("we", "us", "our") is committed to respecting and protecting your privacy. This Privacy Policy outlines how we manage personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable industry standards. This policy applies to:
Customers using our website (www.reservoirlogs.co.uk)
Franchisees operating under our brand
Any party interacting with us digitally or in person
2. Who Controls Your Data?
Data Controller: Reservoir Logs Franchise Ltd is the main Data Controller for all personal information collected via our website and franchise operations.
Franchisees: Franchisees are authorised Data Processors. They act on behalf of the franchisor to fulfil customer orders, coordinate deliveries, and manage local customer support, using only approved systems and tools.
3. Data We Collect
We may collect:
Customer and business names
Delivery addresses and postcodes
Email addresses and telephone numbers
Order details and customer preferences
Payment confirmation (no card details are stored)
IP addresses and basic device/browser data
We only collect data necessary for efficient and secure operation of our services.
4. Purpose of Data Collection
Data is collected to:
Fulfil and deliver customer orders
Identify the correct franchise area via postcode lookup
Support communication regarding service and orders
Enhance customer experience and operational efficiency
Send marketing communications (where consent is given)
5. How We Handle Your Data
Your data may be processed using secure online systems, only where necessary. These systems are approved by the franchisor and include booking, communication, and routing platforms.
We do not share your personal data for third-party marketing and we do not sell any customer data under any circumstances.
6. Franchisee Responsibilities
All franchisees must:
Sign and comply with our Franchise Agreement and Data Processing Terms
Maintain strict data confidentiality
Use only franchisor-approved tools and systems
Report any data breach or concern promptly
7. Data Retention
Customer data may be retained for up to 6 years for business, tax, and legal compliance purposes. Data may be retained longer where necessary for contractual or dispute resolution purposes.
8. Your Rights
You may:
Request access to your personal data
Request corrections or updates
Withdraw consent for non-essential communications
Request data deletion where lawful
To make a request, please use the Contact Page.
9. Cookie Policy
We use essential cookies for website functionality. Visitors can manage cookie preferences through their browser settings. Anonymous data may be used for traffic insights and performance improvements.
10. Updates to This Policy
We may revise this Privacy Policy as business or legal requirements change. The latest version will always be available at www.reservoirlogs.co.uk/privacy
11. Concerns or Complaints
Please contact us via our Contact Page if you have any questions or privacy-related concerns.