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Autumn Update: Stock, Payments, Deliveries & COP26

Posted

Stock

A busy September leads us into a calm October with stock levels returned to normal quicker than expected.  All BirchAsh and Oak are available to order on the website for delivery this week!  

If you have have an existing pre-order we will be shipping your delivery this week and will be in touch with a delivery day/date.  If you would like to book a scheduled delivery then please get in touch!

Payments

Debit/Credit card purchases from our payment partners Square were taken offline last week.  There was a technical issue attributed to a version update which caused complications at checkout.  The alternative option of PayPal card processing was still available and we always welcome your calls to pay for your order over the phone.

We apologise for any inconvenience or disappointment caused and are pleased to inform you that the service has now been restored.

Deliveries

The Reservoir Logs Local Area Team have been getting used to the new app which is making delivery communication a much better experience for our customers, although we had some feedback from early on that we were sending too many notifications!

We've tweaked things a little so that your tracking starts on the day of delivery.  Shipping notifications are 24-48 hours in advance and we're currently on 2-3 working days for local area deliveries.

We have received some great reports back regarding the new tracking system which also allows you to rate your delivery experience and we're loving the feedback so please keep it coming!

COP26 - Glasgow

If you live in and around Glasgow and are planning to order firewood then may we suggest you get your order in early in anticipation of the COP26 event.  The Clydesdale Expressway will be closed 23rd October - 4th November.  

We can't guarantee access to certain areas around these times and would invite you to order now for quick delivery before the traffic build up.

Charcoal - Priced to Clear

We've some left over bags of charcoal kicking around which absolutely have to go this week.  Take advantage of a massive 30% off all remaining stock for delivery direct to your door!

Charcoal

See Discounts at Summer Fuels Category

Waxlings and Kindlings

We are pleased to announce that we have secured our own brand of waxlings wood wool flamers.  A massive bag of 50 with just one needed to get your fire started!  Order these along with kindling ensuring a quick, easy fire built with our quality kiln dried firewood logs.

See Waxlings and Kindling at Firelighters Category


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